Thank you for choosing our digital marketing services. We are committed to delivering high-quality, result-oriented services to help your business grow. However, we understand that there may be situations where you need to request a refund. Please read the following refund policy to understand how we handle these requests.
1. Refund Eligibility
Refunds are only applicable under specific circumstances. By purchasing our services, you agree to the terms outlined below:
- Services Rendered: Once the service has been delivered or work has commenced (e.g., strategy consultations, campaign launches, content creation, etc.), no refunds will be issued. This includes any services that involve time, effort, or resources expended by our team.
- Prepaid Services: If you have prepaid for a service and it has not yet been started (e.g., campaigns not launched, consultations not scheduled), a refund may be requested. Requests must be made within 14 days of purchase.
- Non-Performance of Services: If the service has been initiated but does not meet the agreed-upon standards as outlined in the Service Agreement, we will work with you to resolve any issues or concerns. If resolution is not possible, a partial or full refund may be issued on a case-by-case basis, subject to review.
2. Refund Process
To request a refund, please follow these steps:
- Contact Us: Email our customer support team within 30 days of your purchase or service delivery. Be sure to include your order number, a description of the issue, and any supporting documentation (e.g., campaign performance reports, emails exchanged).
- Review: Our team will review your refund request within 5 business days. We will evaluate the issue based on the conditions outlined in this policy. If further clarification is needed, we may ask for additional information or schedule a call to discuss your concerns.
- Resolution: If your refund request is approved, we will process the refund within 7 business days. The amount refunded will depend on the specific details of the service rendered, and a partial refund may be issued based on the amount of work completed or services provided.
3. Exceptions
Refunds will not be issued under the following circumstances:
- Change of Mind: If you change your mind after purchasing the service or if you are unsatisfied with the service, but no fault or non-performance on our part is identified.
- Delayed Delivery: While we strive to meet deadlines and delivery timelines, we cannot guarantee specific results or timeframes due to the nature of digital marketing campaigns. External factors like market conditions, platform algorithms, and third-party vendor performance may impact the outcomes.
- Failure to Communicate: If a client does not respond in a timely manner to requests for information or feedback required to complete the service, this may prevent us from delivering the agreed-upon work. Refunds will not be issued in these cases.
- Unsatisfactory Results: While we make every effort to optimize campaigns, the outcome of marketing efforts depends on numerous factors (e.g., market trends, audience behavior, external competition) beyond our control. A lack of expected results does not constitute grounds for a refund.
4. Refund Processing
Refunds, when approved, will be processed via the same payment method used for the original purchase. Please note that it may take 5-7 business days for the refund to be reflected in your account, depending on your payment provider. If your original payment was made via credit card, the refund will be credited back to the same card.
5. Service Agreement
Refund eligibility is subject to the terms outlined in your Service Agreement. Please refer to the specific agreement you signed for detailed terms regarding cancellations, refunds, and service delivery expectations. If you have any concerns about the scope of services or performance expectations, please review the agreement before making a refund request.